4/27/2022 – Effective Communications & Conflict Management

Training Title: Effective Communications & Conflict Management
Dates: 4/27,  5/11, 5/18, 5/25, 6/1, 6/8,  2022
Time: 8:00am-12:00pm
Location: Online with Zoom

Summary: This 24-hour workshop begins provides participants with practical tools to improve one’s communication skills.  In addition, we arm students with conflict management techniques that are very useful for today’s supervisors.  In this course, we do practice these skills via Zoom.

Topics covered: (May be modified to meet participant needs.)

• Defining the message
• Tailoring the message
• Delivering the message
• The nature of conflict
• Active listening
• Setting boundaries

Recommended prior knowledge (if any)

• Ideally participants will be computer-literate with a working familiarity with Zoom, MS Excel, PowerPoint, and Word.

INSTRUCTOR PROFILE

Henry (Hank) Rogers is an experienced management, consulting, and training professional. His experience spans years of supervision, management, quality improvement, consulting, training, and engineering.

Hank has trained for Chaffey College since 2015 and specializes in Lean Six Sigma, Project Management, Leadership and Management, Business Writing and Microsoft Excel.

Hank earned an M.S. in Industrial Technology from Illinois State University and an M.B.A. from Cal Poly Pomona. He has been teaching/training, managing and consulting since 1977.