By Faye Lao


SAN BERNARDINO COUNTY (January 9, 2017) – Happy New Year! My name is Faye Lao, and I am your friendly, neighborhood Human Resources Business Partner, Organizational Development Workforce Training Consultant for Chaffey College.


But for now, I will also be your own personal and business psychic for a brief moment, and give you the most powerful new year prediction you can embrace for 2017! Ready?


The year 2017, in the world of numerology, adds up to 2+0+1+7 = 10. 10 reduces down to 1. And 1 in numerology means “new beginnings,” or more notably, “CHANGE!”


You may wonder, esoteric information aside, how does this bit of trivia translate into business terms? In my world as an HR consultant and educator, my business clients, students, and employees are often faced with the same challenges when I ask them, “What is the single most challenging aspect of your work that you face daily?” Invariably, they reply that their biggest workplace challenge is dealing with PEOPLE! Personalities, attitudes, moods, negativity, lack of communication, lack of productivity, lack of cooperation, lack of motivation, lack of compliance…The list goes on, but you get the idea.



Amidst heavy sighs, eye rolls, slumped shoulders and frowning faces, my clients will often counter with their own questions, “Why are my employees acting this way? Is it my fault? Is it my boss’ fault? How do I fix my employees? How do I get them to cooperate and do their jobs?”


The answer is never simple. As many people this time of year do, our new year resolutions may sound like this: “lose weight,” “get healthier,” “organize the house,” or “make more money.” And like most people, we would like a magic pill that will make us lose weight and get healthy, the magic storage unit to get organized, and the near impossible winning numbers to the lotto.


But of course, we know that such magical quick fixes are rare. The way to accomplish these common new year goals and resolutions lies in creating daily healthy and organized habits.


In much the same way, an organization that wishes to fix their employee relations and productivity problems, while building teamwork and collaboration, also needs to create healthy habits that are ingrained through conscious CULTURE CHANGE.


People do not always change old habits and ways of operating overnight by mandate or policy. Good working habits that encourage effective communications, teamwork, and collaboration come from the combined efforts of the leadership team setting a positive example and establishing a culture that frequently communicates and promotes healthy working principles.



One of the most impactful management and leadership training programs that I most enjoy facilitating is the 7 Habits of Highly Effective Managers training by Franklin Covey. Like Stephen Covey, author of the best-selling book, 7 Habits of Highly Effective People, I truly believe that personal and organizational effectiveness and success starts out with aligning one’s values with universal and timeless principles of building good character. Universal and timeless principles include attributes such as integrity, trust, honesty, diligence, proactivity, and empathy.


If you are ready to commit yourself and your company’s managers to 2017 and a year of positive CHANGE, join me and experience the world’s leading effectiveness workshop, which is based on the principles taught in the No. 1 best-selling business book of all time, 7 Habits of Highly Effective People. This powerful, transformational workshop will help you and your team achieve greater productivity, stronger team unity, increased influence in your key relationships, improved communication, strengthened relationships, and laser-like focus on critical priorities.


The two-day 7 Habits for Highly Effective Managers workshop features poignant videos, entertaining exercises, fascinating case studies, and interactive discussions. You and your employees will gain hands-on experience, applying timeless principles and business planning tools that will yield greater personal and business productivity.



The timeless habits we will explore together will help transform your team into achieving Win-Win new year resolutions for positive CHANGE!

  1. Habit 1: Be Proactive® – Discover the “hidden resources” all effective managers call upon.
  2. Habit 2: Begin With the End in Mindâ – Define the great contribution you are capable of making in your role as a manager.
  3. Habit 3: Put First Things First® – Learn to be more in control of your key priorities. Execute your most important goals with excellence.
  4. Habit 4: Think Win-Win® – Develop a team that is highly motivated to perform superbly and that trusts you and is trustworthy in turn.
  5. Habit 5: Seek First to Understand, Then to Be Understood® – Learn how to diagnose problems accurately and quickly. Give honest and accurate feedback that builds relationships and gets results.
  6. Habit 6: Synergize® – Learn how to deal more productively with conflict, and find strikingly creative solutions to problems and opportunities.
  7. Habit 7: Sharpen the Saw® – Learn to unleash the great potential of each team member and continuously improve the performance of your team.


Check the Chaffey Workforce Training Calendar for training dates, or contact your Business Liaison, Melissa Milton at (714) 393-5011 or for more details on scheduling customized training schedule for your organization. I can’t wait to share this excellent program with you for a successful 2017!


Wishing you all a successful and joyous 2017!


Faye Lao is a current Chaffey College Workforce Training Institute Trainer, providing training to local businesses in the Inland Empire area on diverse leadership and management topics. She has an MBA in Human Resources Management from Cal Poly Pomona and is a Franklin Covey Certified Trainer.


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